'Quality is Free' is a popular book written 35 years back by Phil Crosby. I would like to reflect here on the Quality Management Maturity Grid explained by the author. The Maturity Grid discusses the Quality maturity in 5 Stages - Uncertainty -> Awakening -> Enlightenment -> Wisdom -> Certainty. How an organization moves from Quality Uncertainty to Certainty against dimensions such has Management Understanding/Attitude, Costing metrics, Continuous Improvements etc. The book advocates the Cost of Quality (my favorite topic) and finally summaries that the Cost of Quality is free for an organization if they do the job right the first time against the requirements.
